Hello,

I am building an off-site app hosted on my server that is using the opensocial PHP REST API to retrieve albums and photos within those albums. In order to make my app seem like it is fast while interacting with it, I grab all albums first (in one API call) and then loop over each album, sending a request to get all images for that album (one API call for each album). Then I package all that info together and return it to the user interface. This way the user does not have to wait for photos to be fetched each time they click on an album.

Now the "intermittent" problems: All last week and most of this weekend those initial API calls were returning what I wanted in a timely manner (under 10 seconds). As of Sunday and even today, the API calls are timing out after about 60 - 120 seconds. However, sometimes it works (after about 30 - 40 seconds). This is why I labelled this as intermittent. 

Because I'm submitting this app in the developer contest and with the contest being over on Thursday, getting this sorted out is very important. Please help!! Also, let me know of any API limitations that I may be running into with the way I am requesting information. Although, if the limitations are in place, I do not know why they are being enforced intermittently, instead of always.

Thanks,

-Kavih

 Kavih,

Let me know if you see that this behavior is now corrected, please.

thanks,

Joel

 Hi Joel,

Just as today is the judging day for the developer contest, I am noticing the intermittent issue again. Please confirm if you are seeing timeouts as well. This is NOT a good thing on judging day!!

 Kavih,

I've escalated this issue to the highest levels and am working on this issue now. If you could, tell me the response time ranges for your GET requests.

thanks,

Joel

Hi Joel,

Thanks for escalating. The issue now is that I am not receiving any reponse. Each request times out after about 2 minutes. This issue started happening today at the time I posted my last message to you. It was working fine just minutes before that.

 Thank you,

 -Kavih

Can you confirm that this is an external issue (not having to do with my app)? I just want to be sure that I haven't done something to cause the issue (like doing too many requests in a given amount of time, etc). See my first message for details on what I am doing and my original concern.

 Thanks again Joel.

my onsite app (php library) has been experiencing makerequest timeouts like it never had - ever since myspace's activity stream overhaul a few weeks back. Timeouts haven't been normal since.

 Hi all,

This issue has been escalated. We're working to improve our server farm and decrease the latency for these calls. We apologize for the inconvenience.

thanks,

Joel

Hi Joel,

Is there any way you can notify the judges of the developer contest that these timeout issues cause my app in particular to sometimes error out? It seems unfair that these issues should affect the outcome of the contest since I have no control over them. Again, my application is called "MyPics."

Thank you,

-Kavih

Oh and my appID is 177044

Thanks.

 Kavih,

Thank you, I will.

-Joel