Hello,

         App:Monache.com Community Chat
         ID:101204

         Can you please give me a screenshot of my application where the "The Canvas Surface is not appropriately sized to fit the module hence most of the content is getting cropped."

Thank you,
Monache.com Community
Jody

Hi Jody,

Take a look at the screen shot below. I think what the review team noticed was the cropping at the bottom of the canvas surface.

 http://viewmorepics.myspace.com/index.cfm?fuseaction=viewImage&friendID=413875737&albumID=743032&imageID=5578540

Nosheen

 Nosheen,

Thank you for the screenshot. Can you please tell me what internet browser you are using and what version, so I can try my best to recreate that screen shot myself. 

 Thank you, 

Jody

 This screen shot was taken on IE 7.

 Okay thanks,

I think I fixed it, so can you look at it and see if its still doing it?

Thank you, 

Jody

For some reason it's giving me the following error now as right after I add it:

"The chat you are attempting to enter does not permit guest access. Please register a Userplane ID and try again."

 Thanks , 

That error has been fixed. The application should be working now Nosheen. The canvas page shouldn't be cropping the chat anymore.

Thank you,

Jody

 Nosheen,

                 I'm still getting the same denied message from the myspace team.

1. User Experience / Functionality:
Application FormattingThe Canvas Surface is not appropriately sized to fit the module hence most of the content is getting cropped.

 Can you please test it yourself again and give me a screenshot. 

Thank you,

 Jody

 It's the same cropping issue as before. The screenshot I gave before is what's displaying right now too.

Nosheen

 Now this is the screenshot I just took. Can you explain where this cropping issue is at in the screenshot?

Thank you,

Jody

 Hi Jody, it looks like you have fixed the cropping issue. Go ahead and resubmit.

 Nosheen,

Can you please explain to me how I can fix this denial message.

• Issue/Request: 

1. User Experience / Functionality
On the Canvas Surface, the 'Help' button does not provide any functionality to the user.

I'm not sure why but when the user clicks the Help button, the new window that pops up always first loads and then immediately displays the following error: "Internet Explorer cannot display the webpage." This has been tested on five different computers, with different connections, and each time it's doing the same thing. However, it only happens in IE, not in Firefox.