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MySpace Open Platform » General Platform Discussion » BUG Reports » 50%+ failure rate in obtaining Person data

50%+ failure rate in obtaining Person data

Last post 04-30-2008 3:13 PM by Eddie. 21 replies.
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  • 04-27-2008 5:36 PM

    50%+ failure rate in obtaining Person data

    Reply Contact

    We're experiencing a 50%+ rate of failure in obtaining OWNER and VIEWER data. 

    Due to the fact that we're currently unable to update our client-side code, and that the test version of our application is no longer accessible, we can't provide a more detailed debugging of this issue.

     During initialization get_owner and get_viewer are true.

    if( get_owner ){var ownerRequest = dataRequest.newFetchPersonRequest(opensocial.DataRequest.PersonId.OWNER);

    dataRequest.add(ownerRequest);

    }

     

    if( get_viewer ){var viewerRequest = dataRequest.newFetchPersonRequest(opensocial.DataRequest.PersonId.VIEWER);

    dataRequest.add(viewerRequest);

    }

  • 04-27-2008 7:09 PM In reply to

    • Dave
    • Top 25 Contributor
    • Joined on 02-05-2008
    • Posts 137

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact
    I'm also seeing this problem - my calls to get basic user information are failing regularly.  I don't have stats, but users are complaining about it.  (This is even with code that retries the calls if the initial call fails..)

  • 04-27-2008 7:13 PM In reply to

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact

    We have folks looking into this.

  • 04-27-2008 7:50 PM In reply to

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact

    Check in, if this is still an issue.

     

    Rhonda

  • 04-27-2008 8:21 PM In reply to

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact

    It is.

    The rate of failures seems to have increased BUT we're also seeing a high incidence of busy errors (below).

    When I'd checked our server logs previously, it was apparent that the owner and viewer headers were being defined properly - but the FetchPersonRequest was failing.

    Server is too busy

    ==========================

    THE X's below aren't in the original.

    Accept text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5
    Accept-Encoding gzip,deflate
    Host xxxxx.com
    Referer http://api.msappspace.com
    User-Agent Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14
    X-pRequest 40876056
    X-Opensocial-Owner-Id XXXXXXXXX
    X-Opensocial-Viewer-Id XXXXXXXXX

     

     

    oops - actually the X's in X-Opensocial-Viewer-Id and X-Opensocial-Owner-Id and X-pRequest ARE in the original - the lowercase x's are mine.

  • 04-27-2008 8:24 PM In reply to

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact

    We have a whole team waking up on a sunday night. Stand by............

    Rhonda

     

  • 04-28-2008 1:17 AM In reply to

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact

    We've identified the issue and are trying to get a fix rolled out.

     

    Cheers,

    Max 

  • 04-28-2008 11:19 AM In reply to

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact

    The failure rate seems to be decreasing. My recent tests show ~80% success for new logins and refreshes. At this point, a new login seems to have a higher likelihood of success than when executing the fetch call after a refresh.

     

    thanks for getting on this so quickly.

  • 04-28-2008 12:20 PM In reply to

    • Egg
    • Top 50 Contributor
    • Joined on 02-05-2008
    • Posts 73

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact
    I'm seeing closer to 25% failures. I just loaded our application 5x and firebug received a 404 error from the OpenSocial container 3 out of 12 requests.

  • 04-28-2008 12:31 PM In reply to

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact

    I see a 404 on just about every other request/reload. It switches between 404's on owner, viewer, or app data requests and sometimes requests for friends. 

  • 04-28-2008 12:43 PM In reply to

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact

    Ok, I'm going to report this, but want to know if anyone else is having issues.


    Rhonda

     

  • 04-28-2008 1:02 PM In reply to

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact

    Here is another one I see frequently (reload and it goes away most of the time):  

    myOsTrace is not defined http://api.msappspace.com/OpenSocial/MyOpenSpace004.Engine.js Line 400  myOsTrace("Ajax.readyStateChanged()");

    Hope this helps.... 

    -bcc 

     

  • 04-28-2008 1:06 PM In reply to

    • Cliff
    • Top 500 Contributor
    • Joined on 02-04-2008
    • Posts 20

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact

    Timing out on getting Person, specifically owner data, here as well. 

  • 04-28-2008 2:02 PM In reply to

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact

    We're seeing the same problem here.  Something like 25-50% of newFetchPersonRequest sent are failing. Using:

    var req = opensocial.newDataRequest();
    req.add(req.newFetchPersonRequest('OWNER'), 'owner');
    req.add(req.newFetchPersonRequest('VIEWER'), 'viewer');
       
    req.send( buildPage );

    The response from the myspace servers are as follows:

    The page cannot be found

    The page you are looking for might have been removed, had its name changed, or is temporarily unavailable .

    Please try the following:

    • Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
    • If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
    • Click the Back button to try another link.

    HTTP Error 404 - File or directory not found.
    Internet Information Services (IIS)

    Technical Information (for support personnel)

    • Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
    • Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages.

  • 04-29-2008 8:17 AM In reply to

    • Egg
    • Top 50 Contributor
    • Joined on 02-05-2008
    • Posts 73

    Re: 50%+ failure rate in obtaining Person data

    Reply Contact
    This is still a problem, any ETA on a fix - nothing on Twitter BTW - only a post at the bottom of the blog entry.
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